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If you've got a question, then we've got an answer. Check out our FAQs below or Contact Customer Care and a member of our team will be happy to help you.

Hanging Framed Presentation on Wall

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We provide several alternative options regarding backordered items:

  • You can choose to split the order. The in-stock item will ship first, and the backordered product will ship at a later date with no additional shipping charge

  • You can replace the backordered item with a different item

  • You have the option to cancel your order

Please call our Customer Care team at 800-332-8884 to assist you with backordered items.

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We are constantly getting product back in stock, so in most cases, a delay in delivery is short. In the future we plan to implement a real-time inventory solution for our website to better serve our customers.

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We ship our frames with a specially-designed packaging system that is superior to standard cardboard corners. The frame is bubble wrapped and bound to a cardboard suspension pad that allows two inches of space to cushion the frame within its shipping box.

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GD001 is a placeholder SKU used for orders placed prior to website changes on June 2019. Our Customer Care Team would be happy to assist you with the details of previously placed orders. Please contact us by phone at 1-800-332-8884 or via our contact form..

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For items over 55" combined outside dimensions*, an Oversized Carrier Charge is added. This reflects our shippers' surcharges (trust us, we don't like it either!) for such large packages (frames, canvas, mats, etc.). Since your magnificent piece is a little larger, it'll take up more room during transportation, so shipping companies place this Oversized Carrier Charge to help cover their costs associated with it.

*Not sure what your combined outside dimensions are? Simply follow this calculation to estimate your outside dimensions: Width + Height + (4 times the moulding width).

To make sure that the presentation is the absolute best for you, we spend extra time assembling them so you don't have to - trust us, it's not always easy putting together an extra-large frame! In some cases, customers have called in to Customer Care and requested a frame be sent unassembled. While this is an option to potentially reduce the oversize carrier charge, we don't recommend it unless you've done it before. And just a heads up, if you want a frame unassembled, Oversized Carrier Charges still apply if you're ordering a mat or any type of finishing.

We promise, your next masterpiece is worth it - and you're going to love how stunning it turns out (even with that Oversized Carrier Charge). But don't take it from us, see what your fellow creative community members think:

"I have ordered several custom frames at this point - the cost will be significantly less that you would pay at the local frame shop, even including the cost of shipping. Highly recommended. Give this site a try."
Barney, a happy pictureframes.com customer

"I ordered an oversized frame - It was much less expensive than a cheap frame in the local shop - everyone thought I got a great deal. I will definitely shop with them again!"
Mary, a happy pictureframes.com customer

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* currently includes an additional $31.45 pandemic-related surcharge levied by the carrier
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< 55" No Charge
55" - 70" $19.50
71" - 90" $76.95 *
91" - 120" $210.00
> 121" $295.00

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To make sure your order arrives as beautiful as the day it left our workshop, a tremendous amount of care and effort goes into custom packaging and shipping. Our shipping rates include the cost of parcel, custom packaging materials and extensive labor. Note: For those times when you are using a discount code, shipping rates are calculated using the original, non-discounted prices. More detailed shipping charts are shown below.

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up to $7.50 $10.50
$7.51 - $25.00 $15.50
$25.01 - $50.00 $19.95
$50.01 - $75.00 $22.95
$75.01 - $100.00 $25.95
$100.01 - $125.00 $29.95
$125.01 - $150.00 $32.95
$150.01 - $175.00 $36.95
$175.01 - $200.00 $38.95
$200.01 - $225.00 $40.95
$225.01 - $250.00 $42.95
$250.01 - $275.00 $45.95
$275.01 - $300.00 $46.95
Over $300.00 Add 18%

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Varies $38.00 min or 45%

Shipment via UPS, FedEx or USPS only. $38 Minimum charge.

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Varies $12.00 min or 35%

Shipment via USPS only. $12 Minimum charge.

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up to $25.00 $10.75
$25.01 - $50 $13.75
$50.01 - $75 $15.75
$75.01 - $100 $19.50
Over $100 30%

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Order Type Production Time Standard Shipping Two Day Delivery One Day Delivery Next Business Day Priority
Paper or Canvas (print only) Within 4
Bus. Days
3-5
Bus. Days*
2
Bus. Days
Next
Bus. Day
Next
Bus. Day
Delivers by 10:30AM
Open Back or Empty Frames Within 4
Bus. Days
3-5
Bus. Days*
2
Bus. Days
Next
Bus. Day
Next
Bus. Day
Delivers by 10:30AM
Framing Presentations (without prints) Within 4
Bus. Days
3-5
Bus. Days*
2
Bus. Days
Next
Bus. Day
Next
Bus. Day
Delivers by 10:30AM
Acrylic or Metal (print only) Within 4
Bus. Days
3-5
Bus. Days*
2
Bus. Days
Next
Bus. Day
Next
Bus. Day
Delivers by 10:30AM
Print & Frame Presentations Within 4
Bus. Days
3-5
Bus. Days*
2
Bus. Days
Next
Bus. Day
Next
Bus. Day
Delivers by 10:30AM
Custom Canvas Art Within 4
Bus. Days
3-5
Bus. Days*
2
Bus. Days
Next
Bus. Day
Next
Bus. Day
Delivers by 10:30AM
Framed Flat Mirrors Within 4
Bus. Days
3-5
Bus. Days*
2
Bus. Days
Next
Bus. Day
Next
Bus. Day
Delivers by 10:30AM
Framed Cork Bulletin Boards Within 4
Bus. Days
3-5
Bus. Days*
2
Bus. Days
Next
Bus. Day
Next
Bus. Day
Delivers by 10:30AM
Framed Chalkboards Within 4
Bus. Days
3-5
Bus. Days*
2
Bus. Days
Next
Bus. Day
Next
Bus. Day
Delivers by 10:30AM
Framed Dry Erase Boards Within 4
Bus. Days
3-5
Bus. Days*
2
Bus. Days
Next
Bus. Day
Next
Bus. Day
Delivers by 10:30AM

personalised phone case iphone 5s With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.

^ We stock some popular sizes, produced much more quickly. Please call Customer Care at 800-332-8884 for details.

For US territories or states outside of the 48 contiguous states, please expect a few extra business days for shipping.

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

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Option 1 - Priority Production is available for $9.50 (on orders under $1,500). Choosing this option creates expedited production of your order. This option is independent of shipping upgrades. If your order is greater than $1,500 please , so they can help get your needs met. Print only orders (canvas or paper) and Print & Frame presentations are not available for Priority Production.
Option 2 - Express Shipping is another option. You may choose from Two Day Delivery (2 business days), One Day delivery (1 business day) or Next Business Day Priority (by 12pm). Note: upgrading to express shipping will expedite your shipping time but has no impact on the time needed to craft your order.
Option 3 - Priority Production + Express Shipping = the perfect choice for when you're in a super-duper major hurry! Choosing both options will condense both the speed at which your order is produced, as well as delivered.

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While pictureframes.com is based in the United States, we've happily shipped orders to a great number of non-U.S. destinations, for years. While completing your order, simply select your country when entering your shipping address.
If your country is part of our automated shipping quote process, you will receive the associated shipping charges for that order. If that isn't the case, your order will receive a custom quote review by our Shipping Department, and you will be emailed the cost of shipping prior to the processing of your order. Please note, certain very heavy items require our special attention to get you the best shipping rates. We will contact you if the weight of your item requires special pricing.
If your country is not listed in our menu, or you have other shipping concerns, you're also welcome to our Customer Care Department for the cost.
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In addition to our production time, International orders usually take 6-10 business days to many major markets for shipping. Typically, international orders ship USPS but we reserve the right to utilize other carriers such as UPS or FedEx depending on size & weight.
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Canadian shipments typically ship USPS, but we reserve the right to utilize other carriers such as UPS or FedEx depending on size & weight. All Canadian orders will include a NAFTA statement of declaration.
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If taxes, duties, brokerage fees or tariffs are imposed by a destination country, then our customers will be responsible for those. For larger sized orders that can't be shipped via USPS to Canada, UPS or FedEx can be used instead to reduce brokerage fees or customers can use their own brokerage carrier. Standard brokerage rates will be used for business customers, but they may assign their own broker once they receive a customs notification.
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Package tracking capabilities vary depending on the method of shipment. All shipments will include a trackable customs declaration form.
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If you wish to use a shipping method not available through our site, please , so we can make alternative arrangements.
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All prices are calculated in United States Dollars (USD).
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Good news! Metal Frames can be sized up to 83" x 83". For Metal Frame sizes over 83" x 83", please . Metal Backloaders can be sized up to 24" x 36", because they ship assembled. UPS and FedEx may be required for shipping larger sizes. (typically, more expensive than USPS rates). However, there is a maximum size for non-metal frames and all Print & Frame orders. This restriction varies by country and typically cannot exceed Outside Dimensions = Width + Height + (4x Moulding Width).
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Unfortunately, we do not ship mirrors or glass internationally, due to their fragility.

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Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. See our shipping information for full details.

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Yes, to ship your order as a gift, put in a Gift Message on the Checkout Order Review page. This allows you to send your gift recipient a custom message and set your order to not print the price on the receipt.

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Typically, we ship UPS Ground for the US 48 contiguous states. We do offer upgraded shipping services if you require faster shipping. Oversized packages will ship through a freight service and are not available for expedited shipping.

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We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. You can upgrade to priority production for $9.50, creating expedited production of your order. International orders typically arrive within 6-10 business via USPS Priority Mail.

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You will receive an email once your order has shipped with a tracking number through UPS, FedEx or USPS. Orders to Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, Guam and Canada will receive tracking numbers through the U.S Postal Service. International orders can be tracked through USPS Priority International.

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Yes, you can recycle the bubble wrap used in shipping your order just as you would plastic grocery bags. Look for plastic bag recycling bins at your local grocery store or check with your local recycling center. Recycle your plastic bags and bubble wrap in the same place!

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For a refund or replacement, please call Customer Care at 800-332-8884. For more information on returns, please refer to our Return Policy.

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Processing a refund can take up to 7-10 business days.

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MasterCard, Visa, American Express, Discover, PayPal.

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Yes, you can change or cancel your order by contacting our customer care team within one business day of placing your order. After a business day it's possible that your order has already gone into production.

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Don't worry - we'll work together to figure this out. Give our Customer Care a call at 800-332-8884 or email us at . We can replace missing items if needed. Some orders ship in multiple packages. You may want to double check your shipping confirmation from the carrier's website, but we'll walk you through that process if you need some help.

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We do not accept returns or exchanges on length moulding.

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For Customer Care hours, please visit our Contact Us page.

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We will do our best to contact you within 2 business days. Note: Business days are Monday - Friday.

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Nice quality and great looking. Magnet is so strong that it attracted the loose change in my pocket.
Looks good and fits good
I got these and another knock off brand. These won. These actuallt fit. While my husband liked the black lenses more, they didnt fit (ikon brand).
Not bad for cheap sweats, a little long, but easily hemmed. They look nice enough to wear out as regular pants, at least while they're brand new.
Better than Costas at 10% of the price - i have 4 pairs
The masks appear to be well made and fit my head nicely. It would be great to find some made in America.
Not thick enough
Fit my son perfectly because he has a slim build it's nice
One year later, these socks look look pretty much new. They're great for colder months as they keep your feet warm, but they also breathe well. Overall, these are my favorite socks for fall, winter, and spring.
I received very quickly and very impressed with the quality and ease of the glasses to make my driving easier.
Very cute but run a little small.
Totally love this set! Doesn't look cheap at all. Very expensive looking. I've had many of compliments Everytime I wear this set. I highly recommend.
A little different grain to the material than I'm used to but I like them
Perfect size. Nice quality. Love it!
Scratchy and really long
Great shirt
Simply amazing
This wallet is nice and soft. It has lots of room for all I carry in a wallet. The color is purple, looks more like mauve, but that is ok.
Nice and cool great for the summer colorful too
I love my ray-ban
Very comfortable!
I bought the extra large and they were too snug. I bought the xxlarge and they were too big.
Excelente Articulo y Vendedor super super recomendado
Super cute bag!! Its the perfect size for someone who just wants to be able to carry the essentials. I can easily fit my cocoa butter chapstick (which is a little bigger than most chapsticks), my medium sized wallet, a pack of orbit gum, visine, a small lipstick, a little change purse, a few hair ties and bobby pins, a few little pads and 2 tampons, my GoPro hero 7 camera and 3 accessories (including the shorty stick mount)... and I STILL have room after that. Theres still an empty pocket left with nothing in it. So its definitely worth buying if this is what type of bag youre youre looking for. I purchased the stone color but I kind of want to order a different color when/if I need a new purse after this because I loved ALL the colors and it was hard to choose! I love the little black and white stripes inside the main compartment as well as both of the outside pockets. And I love that everything zippers closed. The ONLY issues I have noticed (and these werent enough to give less stars, in my opinion) were that the outer pockets zippers are set up a little weird. I tried to show it in my pictures but Im not sure if I did a good job. The outer side of the zipper is higher up than the inner side of the zipper, so when you zipper the pockets, they get a little stuck towards the end and therefore dont completely close. It hasnt been an issue for me yet though. I just thought it should be noted. And the other small thing is that the strap is VERY thin and does seem like it would easily snap (as mentioned in other reviews) IF YOU PUT TOO MANY ITEMS inside. It seems like too much weight in the bag would cause the strap too much stress which it would then not be surprising if it snapped. But I still love this bag and plan on buying more in the future! Highly recommend it. And so worth it for the cheap price tag!!
After they r washed they r so wrinkled, I really didnt want to have to iron them
Good product. Only had it a couple of days, but I think it is going to be what I was looking for.
Fit well
Belt buckle broke after 1 month. Don't waste your money.
The size label should say XXL not XL
https://www.angelcanvasprinted.com/frcustomer3sdz https://www.angelcanvasprinted.com/produitfrance/Générique-Pendentif-Tour-Eiffel